MyEngineeringTeam

Punch 24/7 on demand engineering team.

The Punch Product Support System

The Punch Product Support System Applying the 24/7 System

Complete, end-to-end model for supporting great products to enable user satisfaction and scale:

Collaboration Shared support systems

  • Set up access to past or current codebase
  • Agree on 24/7 access to Punch offices
  • Select support tools, monitoring, alert systems
  • Key Set proper expectations
  • Key Share information

Prioritization Defining support urgency

  • Shortlisting max benefit features
  • Defining workload and weekly goals
  • Remove unecessary features from the pipeline
  • Key Discipline to focus on highest value product features

Support and Service Delivering exceptional service

  • QA, project management, and coding team
  • 24/7 365 online systems, ensuring no interruptions of service
  • Weekly meetings to review support systems
  • Key Every week the support system improves with your constant involvement

Scaling Support that scales

  • System has very little to no downtime
  • Consistently answered customer questions
  • All software bugs, problems that can prevent growth or customer satisfaction are immediately resolved
  • Key Roadmap to enable 24/7 365 uptime and 100% customer satisfaction

Past performance Our results

At scale, the Punch Engineering Maintenance creates growth for our clients. Our past experiences lead the way for future results.

$100M

Punch support has ensured uptime that helped generate over $100 million in revenue for our clients.

10×

Punch products drove 10× increased uptime for our clients.

700%

Punch support generated 700% increase in customer safisfaction.

Flexible pricing options

24/7 support at every stage.

Pricing options to fit your business’s unique support needs.